Shipping policy

Shipping Policy

 

Order Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days; we will notify you by email if there is a significant delay.

 

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times vary depending on your location and the shipping method selected at checkout.

 

Domestic Shipping (Australia)

Standard shipping typically takes 3-7 business days after processing.

 

International Shipping

International delivery times typically range from 7-21 business days after processing, depending on destination and customs processing.

 

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package's journey.

 

Customs, Duties and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

 

Damages

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us with photos of the item and packaging so we can resolve the issue.

 

Questions

If you have any questions about our shipping policy, please contact us at hoangthichiem93@gmail.com.